1. Overview
Each tour has its own cancellation rules, including deadlines and refund tiers, which are displayed on each tour page at the time of booking.
Each tour has its own cancellation rules, including deadlines and refund tiers, which are displayed on each tour page at the time of booking.
Cancellations can be made through the My Bookings area or by contacting us at info@primehurghada.com.
Refund tiers vary by tour, including full, partial, or non-refundable options, as specified on each tour page.
Failure to show up for a booked tour may result in the forfeiture of your payment.
Cancellation policies for group and multi-passenger bookings may differ. Please refer to the specific tour page for details.
In the event of force majeure or if the operator cancels a tour, customers will be informed and provided with options as per the cancellation policy.
Requests for modifications to bookings should be made through the My Bookings area or via email.
Refunds will be processed in the original payment currency, and any currency conversion will be handled by the customer's card issuer or payment gateway.
This cancellation policy applies to Prime Hurghada and all its associated services. For questions, contact us at info@primehurghada.com