Refund Policy

Refund eligibility is determined by the cancellation policy and the specific terms outlined on each tour page.

Refunds will be issued through the original payment channel used for the booking.

Refund processing times may vary and are generally completed within a reasonable timeframe as determined by the payment provider.

Partial refunds may be issued based on the cancellation policy and the specific circumstances of the booking.

Certain items and fees may be non-refundable, as specified in the cancellation policy and on the tour page.

If a tour is canceled by the operator, customers will be entitled to a full refund or alternative options as per the cancellation policy.

Any currency conversion related to refunds will be managed by the customer's card issuer or payment gateway.

In the event of disputes or chargebacks, customers are encouraged to contact us directly to resolve any issues.

For any questions regarding our refund policy, please contact us at info@primehurghada.com.